Headlight Mobile Privacy Policy
Headlight Solutions, LLC.
Effective date: November 5, 2026
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This Privacy Policy explains how Headlight Solutions ("we", "us") collects, uses, and shares information through Headlight Mobile, our app for drivers (the "App"). It applies only to the App. Our website and web services are covered by our general Privacy Policy.
WHO THIS POLICY IS FOR
Headlight Mobile is provided to transportation, logistics, and distribution companies ("your company") so their drivers can view assigned routes, report progress, and capture proof of delivery. Your company creates your account and decides how the App is used.
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We process the information described here on behalf of your company, to provide our service to it. Your company is responsible for deciding how your information, including your location history, is used, who in your company can see it, and how long it is kept. Your company's own policies may also apply to you.
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You can't create an account in the App. If you have questions about how your company uses your information, contact your company first. You can also contact us using the details below.
INFORMATION WE COLLECT
Account information. Your name, email address, and phone number, provided by your company when it sets up your driver account. When you sign in, we keep a record of the sign-in, including the time and the IP address you signed in from, and we issue secure tokens that keep you signed in.
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Location. While a stop you have started is in progress (from when you tap Start until you mark the stop arrived), the App collects your device's precise location: latitude, longitude, speed, direction of travel, and the time each point was recorded.
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• Collection continues in the background, including when the App is closed or your screen is locked, where your phone's operating system allows it.
• It stops when you mark the stop arrived or sign out. If your company cancels the stop, it stops once the App receives the update.
• If a stop is left in progress, for example overnight or outside your working hours, location continues to be collected until one of those things happens.
• We do not collect location when you have no stop in progress.
• If you are offline, location points are kept on your phone for a limited time and uploaded when you reconnect.
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Motion activity. With your permission, the App uses your phone's motion sensors to detect whether you are moving or stationary, so that location tracking can pause when you are stopped and save battery. Motion activity is used on your phone only and is not sent to us.
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Proof of delivery and pickup. When you complete a stop, the App collects what you enter or capture: photos (taken with the camera or chosen from your photo library), signatures, the name of the person signing, comments, item quantities, returns, and any email addresses entered to receive the delivery receipt. This information may include details about your company's customers, such as the name and signature of the person receiving a delivery.
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Issue reports. If you send an issue report from the App, we collect the description you write, any screenshot you choose to attach, and the App version.
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Device and notification information. If you allow notifications, we collect a push notification token for your device and your language setting, so we can send you route updates in your language.
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Diagnostics. If the App crashes or encounters an error, we collect crash reports and diagnostic data, such as the App version, device model, operating system version, and error details, so we can fix problems.
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We do not collect your contacts, microphone audio, or browsing history, and we do not use advertising identifiers.
HOW WE USE INFORMATION
We use this information to:
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• show you your assigned routes, stops, and delivery details;
• report your stop progress and location to your company's dispatchers;
• show your company's customers the progress and estimated arrival time of their delivery or pickup, through tracking links and text or email notifications (see "Tracking links" below);
• calculate estimated arrival times;
• create and send proof-of-delivery and pickup documents to your company and its customers;
• send you notifications about new or changed routes;
• keep the App secure, keep you signed in, and prevent misuse;
• diagnose problems and improve the App.
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We do not sell your personal information, and we do not use it for advertising.
HOW WE SHARE INFORMATION
• Your company. Your company's dispatchers and administrators can see your account information, stop progress, location history, and the proof-of-delivery information you capture.
• Your company's customers. Through tracking links (see below), the customer receiving or shipping the goods can see your name, your vehicle's location, and the estimated arrival. After a stop is completed, they receive proof-of-delivery documents. Customers are not shown your email address or phone number.
• Service providers that operate parts of the service for us, under contracts that limit their use of the information. These include providers of hosting and data storage; maps, routing, and arrival-time estimates; text message and email delivery; push notifications; and crash reporting and diagnostics. Depending on their role, they may process location, stop addresses, names and contact details, notification content, and diagnostic data.
• Navigation apps you choose. If you choose to open a route in a third-party navigation app, the stop addresses are sent to that app, and its own privacy policy applies.
• Legal reasons. We may share information if required by law, to protect the rights, property, or safety of our users or others, or as part of a merger, acquisition, or sale of assets. The information would remain subject to this policy.
TRACKING LINKS
Your company can have us send its customers a link to a tracking page for their delivery or pickup, by text message or email. These go to the contacts your company sets up for that customer or location.
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• Who can see it. The page does not require signing in. Anyone who has the link, including someone it is forwarded to, can open it.
• What it shows. The status of the delivery or pickup, your name, your vehicle's location, and the estimated arrival time.
• When your location is shown. Your location is shown only while that customer's stop is in progress. After you mark the stop arrived, the page shows your vehicle at its last reported position. Once the stop is completed or cancelled, the page no longer shows your location.
• When links stop working. Links stop working a few weeks after the delivery or pickup was scheduled.
YOUR CHOICES AND PERMISSIONS
• Location. The App asks for permission to use your location "Always" (or "Allow all the time"), so it can report your position while a stop is in progress even when the App is in the background. You can change this at any time in your phone's settings. If you limit or turn off location, the App will still work, but your company and its customers will not see your progress, and your company may require location to complete your route.
• Camera and photos. Used only when you take or attach a photo. You can change this in your phone's settings.
• Notifications. You can turn notifications off in your phone's settings.
• Signing out. Signing out stops location tracking on your phone and removes your notification token from your account. Closing the App does not necessarily stop tracking while a stop is in progress.
DATA RETENTION
We keep information for as long as needed to provide Headlight to your company, as your company directs, and as needed to meet our contractual, legal, regulatory, tax, and accounting obligations, resolve disputes, and enforce our agreements. We may delete or reduce detailed location history once it is no longer needed to provide the service. Information deleted from our systems may remain in backups for a limited time until those backups are replaced. Crash reports and diagnostic data are kept by our diagnostics provider for a limited period.
ACCESS, CORRECTION, AND DELETION
Your company controls your account and the business records connected to it, so we handle requests about your information together with your company. To ask to access, correct, or delete your information, contact your company, or email us at contact@headlightsolutions.com. We may need to verify your identity, and we will coordinate with your company. We will complete deletion requests within 30 days of verifying them, subject to your company's instructions and our agreement with it, and to information we need to keep to meet legal obligations, resolve disputes, or enforce our agreements.
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When your company removes you from its account, you can no longer use the App, but that alone does not delete your information.
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When we delete a driver's information, we delete or de-identify the account details (name, email address, phone number, and sign-in records), notification tokens, and location history, except where we need to keep information to meet contractual, legal, or regulatory obligations. Proof-of-delivery records, such as photos, signatures, and receipts, are part of your company's business records. We keep them for your company unless it asks us to delete them.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have additional rights over your personal information under local law, for example in certain U.S. states, Canada, or Australia. These may include the right to access, correct, or delete your information, or to complain to a privacy regulator. Because we process your information on behalf of your company, we will generally work with your company to respond to these requests, and we will not discriminate against you for exercising them.
SECURITY
Information is encrypted in transit between the App and our servers. Sign-in tokens are stored in your phone's secure storage. No method of transmission or storage is completely secure, but we use reasonable safeguards to protect your information.
CHILDREN
The App is intended for professional drivers and is not directed to anyone under 18. We do not knowingly collect information from children.
WHERE INFORMATION IS PROCESSED
We are based in the United States. Information is primarily stored and processed in the United States and may also be processed in other countries where our service providers operate. If you use the App from another country, such as Canada or Australia, your information will be transferred to the United States and those other countries, where privacy laws may differ from those in your country. We take steps required by applicable law to protect information that is transferred.
CHANGES TO THIS POLICY
We may update this policy from time to time. We will post the updated policy on this page and change the effective date above. If the changes are significant, we will notify you through the App or by email.
CONTACT US
If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will review your complaint and respond in accordance with applicable law. If you are not satisfied with our response, you may also be able to complain to a privacy regulator in your country.
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Headlight Solutions, LLC
1808 N. 11th Street, Boise, ID 83702
Email: contact@headlightsolutions.com
Phone: +1-986-290-7002